AI shopping assistant · Coming soon
An assistant that answers shoppers while you sleep
Questions about sizes, fabrics and delivery don't stop at 7 pm. The AI assistant answers them on WhatsApp in English or Hinglish, using your store's information, and passes the conversation to your team when a person is needed.
Coming soon. The AI assistant isn't switched on yet; it will be included in Growth and Pro plans when it launches. Every other feature is live today.
How it works
Set it up once. It runs on its own.
- 1
A shopper asks
A question comes in on WhatsApp, at any hour.
- 2
The assistant answers
It replies from your store's information, in the language the shopper used.
- 3
It knows its limits
Refunds, returns, upset customers and anything it can't answer go to your team.
- 4
Your team takes over
The chat stays in the shared inbox with the full history, ready for a person.
Iris Studio
Business account
Kya ye cotton hai? Size chart?
10:42
Haan, ye 100% linen-cotton blend hai 😊 S se XXL tak available hai. Size chart: irisstudio.in/size
10:42
Mujhe return karna hai
10:42
Main aapko hamari team se connect kar raha hoon, woh jaldi reply karenge 🙏
10:42
Illustrative example
Coming soon to Growth and Pro plans
What you get with AI shopping assistant
English and Hinglish
Replies naturally in the way Indian shoppers actually write.
Hands over when it should
Asks for refunds, returns or exchanges, frustrated customers and unknown answers go to a person.
Works in your inbox
Every AI reply is visible in the shared inbox, so your team can always see what was said.
Monthly allowance
Growth includes 2,000 AI replies a month and Pro includes 10,000.
Built on Claude
Powered by Anthropic's Claude AI models.
Off by default
Turn it on when you're ready, and switch it off any time.
FAQ
AI shopping assistant: questions, answered.
Everything merchants ask us before they start. Can't find yours?
Talk to a real person
We'll answer your questions or connect WhatsApp with you on a free setup call.
Contact usWhich plans include the AI assistant?+
Growth (2,000 AI replies a month) and Pro (10,000 AI replies a month).
Will it make promises I can't keep?+
It's instructed to answer only from your store's information and to hand over refunds, returns and anything it isn't sure about to your team.
Does it cost extra per reply?+
No. AI replies are included in your plan's monthly allowance. Meta's normal fees for WhatsApp messages still apply.
Can my team see what it said?+
Yes. Every AI reply appears in the conversation in your shared inbox.
Works even better with
All featuresAbandoned cart recovery
Win back shoppers with a WhatsApp reminder and a one-tap checkout link.
Learn moreCOD verification
Cash-on-delivery buyers confirm in one tap, and the order is tagged in Shopify.
Learn moreBroadcast campaigns
Segmented WhatsApp campaigns with delivered, read, replied and revenue per send.
Learn moreYour next 100 orders are already in someone's WhatsApp.
Start free today. Connect Shopify in a minute, and we'll help you with every step after that.