Order & shipping updates

Keep every customer updated, automatically

Customers read WhatsApp, not email. Wapimate sends order confirmations the moment they buy and tracking links the moment you ship, which cuts "where is my order?" messages and builds trust in your brand.

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How it works

Set it up once. It runs on its own.

1
Order placed
Prepaid orders get an instant confirmation on WhatsApp.
2
Order shipped
When you fulfil the order in Shopify, the customer gets the tracking link.
3
Order delivered
A few days later, ask for a review while the purchase is fresh.
4
New customers
Greet new customers who opt in with a welcome message.

Iris Studio

Business account

Your order is on its way 🚚

Hi Priya, order #1042 has shipped! Track it here anytime.

10:42

Track my order

Yay, thanks! 😍

10:42

Illustrative example

Included on every plan

What you get with Order & shipping updates

Order confirmation

Sent instantly for prepaid orders, with the order number and total.

Shipping update

Sent when the order is fulfilled in Shopify, with the tracking link.

Review request

Sent a few days after fulfilment (4 by default; you choose).

Welcome message

Greets new customers who opt in to WhatsApp.

Low cost

Order and shipping updates are utility messages, which Meta charges at about ₹0.115 each in India.

Switch each on or off

Turn every automation on or off and edit its template whenever you like.

From the blog · 6 min readHow to connect WhatsApp to your Shopify store, step by stepRead the guide

FAQ

Order & shipping updates: questions, answered.

Everything merchants ask us before they start. Can't find yours?

Talk to a real person

We'll answer your questions or connect WhatsApp with you on a free setup call.

Which shipping partners does it work with?+

Any partner that adds a tracking link to the fulfilment in Shopify, such as Shiprocket, Delhivery or Blue Dart.

Do order updates need opt-in?+

Order confirmations and shipping updates are utility messages about a purchase. Review requests and welcome messages are marketing messages and only go to customers who opted in.

Can I change the wording?+

Yes. Edit the templates in Wapimate and submit them to Meta for approval.

Will a customer ever get the same update twice?+

No. Shopify sometimes resends events, and Wapimate recognises repeats so each update is sent once.