This policy explains what information Wapimate (“we”) collects when businesses use our WhatsApp marketing and support platform, and how it is handled.
What we collect
- Account information: name, email address and a hashed password.
- Workspace data our customers connect: Shopify store data (customers, orders, products) and WhatsApp conversations.
- Billing records: plan, amount and payment reference. Card details are processed by our payment provider and never stored by us.
- Technical logs such as IP address and browser type for security and abuse prevention.
- On our public website (not inside the dashboard), Microsoft Clarity records how visitors use our pages, such as clicks, scrolling and page views, so we can improve the site. It uses cookies and hides text typed into forms.
How we use it
Only to provide the service: sending the messages our customers configure, showing analytics, billing, support and keeping the platform secure. We do not sell personal data.
Data processors
Meta Platforms (WhatsApp Cloud API), Shopify, Oracle Cloud Infrastructure (hosting, Mumbai), Brevo (account emails), Razorpay (payments), Microsoft Clarity (website analytics), and — when a customer enables the AI assistant — Anthropic to generate replies. Our Data Processing Agreement describes how we process data for the businesses using Wapimate, and our Security page describes how we protect it.
Security
Third-party credentials are encrypted at rest, every request to connected services is authenticated, incoming webhooks are signature-verified and each workspace's data is isolated.
Retention and deletion
Workspace data is kept while the account is active. Account owners may request export or deletion at any time; Shopify privacy requests (customer and shop redaction) are honoured automatically.
Contact
Questions about privacy can be sent to the email address listed on our website.