Shared team inbox
One WhatsApp inbox for your whole team
Stop passing one phone around. Everyone on your team answers customers from the same WhatsApp number, in the browser, with the customer's orders and details right next to the chat.
How it works
Set it up once. It runs on its own.
- 1
Customers message you
Chats from your WhatsApp Business number arrive in one shared inbox.
- 2
Assign the chat
Hand a conversation to the right teammate so nothing is answered twice or missed.
- 3
See the context
The customer's Shopify orders and details sit beside the conversation.
- 4
Reply from the browser
Answer from any computer. When the 24-hour window has closed, send an approved template instead.
Iris Studio
Business account
Hi, where is my order #1038?
10:42
Hi Neha! It shipped yesterday with Delhivery and should reach you by Thursday. Here's your tracking link 📦
10:42
Thank you so much 🙏
10:42
Illustrative example
Included on every plan
What you get with Shared team inbox
Multiple teammates, one number
Your whole team works from the same official WhatsApp number at the same time.
Chat assignment
Assign conversations to teammates and see who's handling what.
Order history beside the chat
No switching to Shopify to find out what someone bought.
Roles
Owners, admins and agents, so each person sees what they need.
Delivery status
Sent, delivered, read and failed ticks on every message, with the reason when one fails.
Replies land in one place
When customers reply to a campaign or an automated message, the chat appears in the inbox.
FAQ
Shared team inbox: questions, answered.
Everything merchants ask us before they start. Can't find yours?
Talk to a real person
We'll answer your questions or connect WhatsApp with you on a free setup call.
Contact usHow many people can use the inbox?+
Starter includes 5 team members, Growth 10 and Pro 25.
Can I still use the WhatsApp app on my phone?+
No. A number connected to the WhatsApp Business API can't also be used in the WhatsApp or WhatsApp Business app. Your team uses the Wapimate inbox instead, from any browser.
What is the 24-hour window?+
WhatsApp lets you reply freely within 24 hours of a customer's last message. After that, you start the conversation again with an approved template.
Are customer replies free?+
Yes. Replies within 24 hours of a customer's message are service messages, and Meta doesn't charge for them.
Works even better with
All featuresAbandoned cart recovery
Win back shoppers with a WhatsApp reminder and a one-tap checkout link.
Learn moreCOD verification
Cash-on-delivery buyers confirm in one tap, and the order is tagged in Shopify.
Learn moreBroadcast campaigns
Segmented WhatsApp campaigns with delivered, read, replied and revenue per send.
Learn moreYour next 100 orders are already in someone's WhatsApp.
Start free today. Connect Shopify in a minute, and we'll help you with every step after that.