COD verification
Confirm every COD order before you ship it
Fake and impulse COD orders cost you shipping both ways. Wapimate asks each Cash on Delivery buyer to confirm on WhatsApp, and tags the order in Shopify with their answer, so your team only ships orders people actually want.
How it works
Set it up once. It runs on its own.
- 1
COD order placed
As soon as a Cash on Delivery order arrives from Shopify, Wapimate sends a confirmation message.
- 2
Buyer taps a button
They confirm or cancel with one tap. No typing, no calls from your team.
- 3
Shopify is tagged
The order gets a COD Confirmed or COD Cancelled tag in Shopify automatically.
- 4
Ship with confidence
Filter by tag in Shopify and ship confirmed orders first.
Iris Studio
Business account
Please confirm your order
Hi Rahul, you placed order #1042 for ₹1,899, Cash on Delivery. Tap below to confirm so we can ship it.
10:42
Confirm order
Cancel order
Confirm order
10:42
Thank you! Your order #1042 is confirmed ✅ We'll share tracking details once it ships.
10:42
Illustrative example
Included on every plan
What you get with COD verification
One-tap buttons
Confirm and cancel buttons make answering effortless, which means more buyers reply.
Tags in Shopify
Your packing team sees the answer right on the order in Shopify, with no extra app to check.
Low cost per order
Confirmations are utility messages, which Meta charges at about ₹0.115 each in India.
Status in Wapimate
See which COD orders are pending, confirmed or cancelled in Orders.
Prepaid orders too
Prepaid orders get an instant order confirmation instead, which builds trust after checkout.
Instant reply to the buyer
Buyers get a thank-you as soon as they confirm, or a note on how to undo a cancellation by mistake.
FAQ
COD verification: questions, answered.
Everything merchants ask us before they start. Can't find yours?
Talk to a real person
We'll answer your questions or connect WhatsApp with you on a free setup call.
Contact usWhich tags are added in Shopify?+
COD Confirmed when the buyer confirms, and COD Cancelled when they cancel.
Does Wapimate cancel the order in Shopify?+
No. It tags the order so you stay in control; your team decides what to do with cancelled ones.
Do customers need to opt in for this?+
COD confirmations are order updates (utility messages) about a purchase the customer just made, which is what WhatsApp's business messaging is designed for.
What if the buyer doesn't reply?+
The order stays pending in Wapimate and untagged in Shopify, so you can follow up or call them as you do today.
Works even better with
All featuresAbandoned cart recovery
Win back shoppers with a WhatsApp reminder and a one-tap checkout link.
Learn moreBroadcast campaigns
Segmented WhatsApp campaigns with delivered, read, replied and revenue per send.
Learn moreShared team inbox
Every customer chat in one place, with their Shopify orders beside it.
Learn moreYour next 100 orders are already in someone's WhatsApp.
Start free today. Connect Shopify in a minute, and we'll help you with every step after that.